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Eurocruiser Warranty

Caravan and Fifth Wheel Warranty

All illustrations and descriptions in this handbook are intended to provide a general overview of the caravan. Due to market and supply changes, as well as our policy of continuous product development, we reserve the right to alter specifications without notice.

Note: Dealers are not agents of Eurocruiser and cannot bind the manufacturer by any express or implied undertaking or representation.

Warranty Overview

Unless a separate warranty has been purchased, your caravan comes with a Return to Base Warranty. Full details are provided below.

Body Shell Warranty

  • Eurocruiser will repair or replace (at its option) any defects in the body shell for 6 years from the purchase or hire purchase date.
  • Subject to the conditions, terms, and exclusions listed below.

Extended Body Shell Warranty (First Owner Only)

  • Eurocruiser will repair or replace (at its option) any defects in the body shell for 10 years from the purchase or hire purchase date.
  • This warranty applies only to the original registered owner and is non-transferable.

Warranty Conditions

  • An Annual Service must be carried out:
    • Within 90 days before or 60 days after each anniversary of the original purchase date.
    • Proof (original VAT invoices) must be retained.
  • Body Shell Warranty: The 6th Annual Service must be completed before the end of 72 months.
  • Extended Body Shell Warranty: The 10th Annual Service must be completed before the end of 120 months.
  • The Annual Service must meet the handbook requirements.
  • You are responsible for all service costs.
  • Only work completed by an authorised Eurocruiser Service Centre will be covered.

Registration & Ownership

  • New caravans must be registered within 6 weeks of purchase.
  • Standard Warranty and Body Shell Warranty are transferable if:
    • The caravan has been serviced as required.
    • A change of ownership form is submitted within 14 days.
  • Extended Body Shell Warranty is non-transferable.

Repair Requirements

  • Repairs must be carried out at an authorised Eurocruiser Service Centre.
  • Repairs must be completed within 6 weeks of identification.
  • Transport/towing costs are the owner’s responsibility.
  • Warranty applies only to caravans purchased and used primarily in the UK.

Warranty Terms

The Body Shell and Extended Body Shell Warranties cover:

  • Panel and seam defects
  • Body leaks
  • Delamination of panels or floor
  • Water ingress through permanently sealed seam joints

Exclusions

Eurocruiser is not liable for defects resulting from:

  • Fair wear and tear
  • Freezing, fire, overheating, or accidents
  • Misuse or lack of maintenance
  • Corrosion, foreign bodies, or negligence not attributable to Eurocruiser
  • Components at the end of their life
  • Cosmetic finishes (e.g., sinks, cookers, vanity units, shower trays)
  • Abrasive cleaners or condensation
  • Routine service items (brake shoes, AKS pads, gas hose, etc.)
  • Alloy wheels after 12 months (excludes tyres/valves)
  • Wall and roof GRP sheeting after 12 months
  • Full-time living or commercial use, even if disclosed at purchase

Warranty Limitations

Warranty is void if:

  • The caravan has been neglected, misused, modified, or used for hire/reward.
  • Chassis/VIN numbers have been removed or defaced.
  • Required servicing or repairs have not been carried out in a reasonable time.

Legal Rights

These warranties do not affect your statutory rights under UK consumer law.

Making a Claim

To make a warranty claim, contact your supplying dealer or park operator.