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Eurocruiser Caravan Warranty

At Eurocruiser, we design and manufacture high-quality caravans and fifth wheel units built for durability, comfort, and long-term touring. To give owners peace of mind, every Eurocruiser caravan is supplied with a comprehensive warranty covering key structural components of the vehicle.

This warranty provides protection against manufacturing defects in the body shell and ensures that owners can enjoy their caravan with confidence. Full details of the Eurocruiser warranty, including coverage periods, servicing requirements, and exclusions, are outlined below.

All illustrations and descriptions in this handbook are intended to provide a general overview of the caravan. Due to market and supply changes, as well as our policy of continuous product development, Eurocruiser reserves the right to alter specifications without prior notice.

Please note that dealers are not agents of Eurocruiser and cannot bind the manufacturer by any express or implied undertaking or representation.

Warranty Overview

Unless a separate warranty package has been purchased, your caravan is supplied with a Return to Base Warranty. This means any warranty work must be completed at an authorised Eurocruiser service centre.

The warranty covers specific structural elements of the caravan body and provides reassurance that any manufacturing defects will be repaired or replaced at Eurocruiser’s discretion, subject to the terms and conditions outlined in this document.

Body Shell Warranty

Eurocruiser will repair or replace, at its discretion, any manufacturing defects in the caravan body shell for a period of six years from the original purchase or hire purchase date.

This warranty applies to the structural integrity of the caravan body and is subject to the conditions, exclusions, and servicing requirements listed below.

Extended Body Shell Warranty (First Owner Only)

For the original registered owner, Eurocruiser provides an extended body shell warranty of up to 10 years from the purchase or hire purchase date.

This extended warranty applies only to the first registered owner of the caravan and is non-transferable if the vehicle is sold.

Warranty Conditions

To maintain the validity of the warranty, an Annual Service must be completed in accordance with the following conditions:

  • The service must be carried out within 90 days before or 60 days after each anniversary of the purchase date

  • Original VAT invoices must be retained as proof of service

  • The 6th Annual Service must be completed before the end of 72 months to maintain the Body Shell Warranty

  • The 10th Annual Service must be completed before the end of 120 months to maintain the Extended Body Shell Warranty

  • The service must meet the requirements set out in the Eurocruiser service handbook

  • All servicing costs are the responsibility of the owner

  • Only work carried out by an authorised Eurocruiser Service Centre will be recognised under warranty

 

Registration and Ownership

All new Eurocruiser caravans must be registered within six weeks of purchase.

The Standard Warranty and Body Shell Warranty may be transferred to a new owner provided that:

  • The caravan has been serviced in accordance with the warranty requirements

  • A change of ownership form is submitted within 14 days of the sale

The Extended Body Shell Warranty is not transferable and applies only to the original owner.

Repair Requirements

All warranty repairs must be completed at an authorised Eurocruiser Service Centre.

Repairs should be arranged within six weeks of the issue being identified. Any transport or towing costs involved in returning the caravan for repair remain the responsibility of the owner.

The Eurocruiser warranty applies only to caravans purchased and used primarily within the United Kingdom.

Warranty Coverage

The Body Shell Warranty and Extended Body Shell Warranty cover structural manufacturing defects including:

  • Panel and seam defects

  • Body leaks

  • Delamination of panels or floor

  • Water ingress through permanently sealed seam joints

 

Warranty Exclusions

Eurocruiser cannot be held responsible for defects or damage resulting from:

  • Normal wear and tear

  • Freezing, fire, overheating, or accidents

  • Misuse, neglect, or lack of maintenance

  • Corrosion or foreign body damage

  • Components that have reached the end of their service life

  • Cosmetic finishes such as sinks, cookers, vanity units, and shower trays

  • Damage caused by abrasive cleaning products or condensation

  • Routine service items including brake shoes, AKS pads, and gas hoses

  • Alloy wheels after 12 months (excluding tyres and valves)

  • Wall and roof GRP sheeting after 12 months

  • Caravans used for full-time living or commercial purposes, even if disclosed at the time of purchase

 

Warranty Limitations

The warranty will be considered void if:

  • The caravan has been neglected, misused, modified, or used for hire or reward

  • The chassis or VIN numbers have been removed or defaced

  • Required servicing or repairs have not been completed within a reasonable timeframe

 

Legal Rights

This warranty is provided in addition to, and does not affect, your statutory rights under UK consumer law.

Making a Warranty Claim

If you need to make a warranty claim, please contact your supplying dealer or park operator in the first instance. They will advise you on the next steps and help arrange inspection or repair through an authorised Eurocruiser service centre.